Job Description of Answering Service Operator

Main Job Description Of An Answering Service / Call Center Operator

The job of an answering service phone operator is to answer calls and either take a message or transfer the call. It may require the use of multiple telephones, computers, and/or a switchboard. Depending on the business your answering for, an operator may need to know certain information in order to answer customer questions.

Different Titles

A phone operator can go by many different names and titles, here a just a few:

1. Switchboard Operator
2. Administrative Assistant
3. Dispatcher
4. Office Assistant
5. Telecommunications Operator
6. Telephone CSR
7. Call Center Operator
8. Answering Service Employee

The list does not end there, a phone operator has many aliases, and some depend once again on the specific business for which you are working.

Duties

A phone operator is expected to be capable of completing some of the following tasks:

• Take calls from customers, and how the knowledge to answer general questions
• Sell products to interested customers, or intrigue customers into purchasing product
• Be personal to each customer
• Stay organized for each call from each customer, be able to file in databases information from each call
• Set up the shipment of products, brochures, and any other information to interested customers.
• Stay on top of clerical duties, such as:
  • Faxing
  • Filing
  • Filling out paperwork
  • Credit reference checks

Conditions of the Workplace

Each operator can be called to work in different places, depending on the type of business for which he or she is contracted. Some of the places are:

• Contract Call Centers
• Does Work for Other Organizations
• Utility Call Centers
• A Water or Energy organization
• Help Desk Call Center

Each phone operator can choose their hours, for operators can work full-time, part-time, or on a casual basis. Some may be required to do shifts and/or weekend hours.

Personal Requirements

Each operator is in charge of his or her own demeanor, a phone operator is not a machine, and each is unique in his or her own way.  For those reasons, each operator much work on the following:

• mannerisms That are Pleasant and Friendly
• People Skills
• Computer Skills
• Motivation Levels
• Teamwork
• Ability to be Fast

Wages

A phone operator is in the market to make higher wages than industry standards. Whether you would choose to work part or full-time, you would earn comfortable wages for the time spent in the workplace.

Conclusion

The call center field is a great employment opportunity for anyone with the skills necessary as discussed above. For more information on any work at home opportunities, please check out your local job board or go an internet search for work at home opportunities or call center jobs. You are sure to find the right career for you!